Privacy Policy

Who We Are and How We Handle Your Data

theapplesnail.online acts as the controller of personal information collected through our Social Casino-style platform. We process your data only to provide, maintain and improve the service, enable social features, keep the platform secure and communicate with you where necessary.

Our practices are intended to align with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). We do not use automated decision-making that produces legal or similarly significant effects for you.

If you have any questions about this Privacy Policy, you can contact us at [email protected].

Information We Collect

We collect only the information needed to deliver and improve your experience, such as:

• basic account details (for example, name, email address, chosen username);
• technical data (device type, browser information, IP address, general game activity);
• preferences and settings (such as language or sound levels);
• communications you send to us, including support requests.

We also use cookies and similar technologies to keep you signed in, remember your preferences and analyse general usage of the platform. More information about these technologies is provided in our Cookie Policy.

How We Use Your Information

Your personal information is used solely to:

• provide access to games and social features;
• maintain and personalise your account and settings;
• monitor performance and improve the platform’s stability and content;
• respond to your requests and provide support;
• protect the platform from abuse, fraud or security issues;
• comply with applicable Australian laws and regulations.

We keep personal information only for as long as needed for these purposes or as required by law. When data is no longer required, we either delete it securely or de-identify it so it can no longer be linked back to you.

Sharing and International Transfers

We do not sell your personal information. We may share it with trusted service providers who help us operate the platform (for example, hosting, analytics and customer support providers). These partners are required to protect your information and use it only for the purposes we specify.

Some service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in line with the Australian Privacy Principles, such as contractual protections or working with reputable providers that apply strong privacy and security standards.

We may also disclose information if required by law, regulation or court order, or when necessary to protect the rights, safety or property of users, the platform or the public.

Security

We apply a range of technical and organisational measures to help protect your information from unauthorised access, loss, misuse or alteration. These measures may include encryption, access controls, monitoring and regular security reviews.

While we work hard to safeguard your data, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we take privacy and security seriously and continuously improve our safeguards where possible.

Your Rights

Under Australian privacy law, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate, out-of-date or incomplete information;
• withdraw consent where we rely on it for specific processing activities;
• request deletion or de-identification of your data, subject to legal retention obligations;
• make a privacy complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

To exercise any of these rights, contact us at [email protected]. We will handle your request as soon as reasonably practicable.

Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the platform after any changes take effect will mean that you accept the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].